The service technician generally makes a service report after finishing an order on-site at the customer's premises. This paper form is filled out by hand, all customer information for invoicing, the material required and the hours worked are entered, and it is presented to the customer to sign. The service reports are collected and forwarded weekly or monthly by post to the invoicing centre. This procedure causes problems of legibility, crumpled and dirty service reports and extremely long invoicing periods. This is particularly extreme because the service reports, which have been signed by the customer, are attached to the invoice, after being allocated to it in a lengthy manual process.

With this solution, the existing service reports, including the customer signature, are concluded completely electronically with CABAReT Stage/Sign Live! and transferred to the existing archive. The service reports are available for same-day invoice dispatch and they are automatically attached. The previous media discontinuity, which was cost-intensive and prone to error, is eliminated as is all manual sorting.